Every year, companies unwittingly lose billions of dollars in revenue to inefficient processes, unrecognized revenue opportunities and stagnant service contracts. In 2009, NEC’s Paul Lopez was charged with renewing and driving Cisco SmartNet service contracts, using an outdated and cumbersome system. By replacing its labor-intensive, inefficient, manual processes with ServiceSource’s cloud- based applications and dedicated sales team, NEC was able to expand the scope of its customer base, while increasing contract renewal rates by a massive 35 percent.
Are you interested in simply completing annual performance reviews or would you like to drive revenue by ensuring organizational alignment and developing top talent for your growth initiatives?
Are you looking to automate paper-based review forms to achieve annual compliance or do you seek to build high-performance organizations by ensuring that all your employees are aligned and have the necessary skills to move the business strategy forward?
Once a year performance reviews or development plans do not yield true ROI from your investments in people management solutions.
Learn how transformational organizations are thinking beyond annual compliance and mere process automation and are leveraging embedded business networking across unified people processes to increase user adoption, provide on-going feedback, engage employees, speed up on-boarding, and offer actionable development for your top talent to drive revenue, customer satisfaction
Ask any vendor of enterprise social software and they will say the key use case is social learning.
Ask any Chief learning officer or learning leader in a large organization, and they will tell you that there's a lot more to social learning than just deploying a social networking platform in the workplace. In fact, some might go further and say that many enterprise social platforms have created the exact "collaboration siloes" that they promised to break in the first place. Collaboration and social learning happens "here", and formal learning and training happens "there".
Large enterprises demand a blended learning strategy where the tools and platforms that are used to deliver and measure formal learning, compliance and certifications, are integrated with the tools and platforms deployed to enable and measure social and informal processes.
In this panel, learning leaders from some of the largest
Social platforms today claim varying levels of analytics and reporting. Advanced platforms for analytics need to go far beyond the current state-of-the art if they are to provide true insights into the working of an organization. How do analytics in the workplace help with customer and partner management? Should analytics offer insight into organization change mangement processes ? Re-orgs ? Succession Planning ? Efficiency and use of training ? Motivation ? Morale ?How many people use all those power points and documents you create ? Do people connect organizations, or is a document, or maybe even a record in a legacy IT system ? What if a key contributor left...?
This panel explores next generation analytics platforms for enterprise social networks, with panelists who are industry and analyst experts in analytics.
In this panel, leading enterprise and government customers who have adopted Enterprise business networking platforms for collaboration discuss the pros and cons of deploying their strategic collaboration platform in the Cloud versus on premise, and talk about the considerations that went into their deployment choice.
While some enterprises are comfortable deploying technologies such as Web conferencing in the cloud, many are hesitant to take their trusted IP and content, often their competitive differentiation and place it on a hosted Enterprise social networking platform. Cost is another factor - while onDemand SaaS solution seem less expensive on the surface, the recurring operating expense can be prohibitive for large deployments. On-premise does not necessarily solve therecurring cost, several vendors have subscription pricing models for on-premise deployments that can also add up to a sizeable operating expense.
In a recent survey 53% of respondents said that Web 2.0 tools were better than those provided by their employer. As users push corporate boundaries demanding the use of social media, IM and other Web 2.0 applications, so the risks of data leakage, brand reputation, malware and compliance increase. Discover more about these threats and how enterprises can find the balance between enablement and control.
When email was created more than 40 years ago, it was considered revolutionary because it was seen as an “instant” communication tool. Over time, however, email has become the backbone of most organization’s communication and file transport systems. The result is that in many ways email has become a barrier to productivity, not an enabler of it. Email has become expensive to maintain and difficult to keep up and running, requiring continual investments in server hardware and storage. The increasing volume of email, coupled with attachment sizes that continue to grow, has made email a compliance and management burden as much as a productivity tool.
Clearly, there needs to be a way to use email in the way it was intended, while at the same time allowing users and IT organizations to be as efficient as possible. During this session, Michael Osterman, president and CEO of Osterman Research, and Ranjith Kumaran, founder &
The Silicon Valley is known for innovation, and companies are continuously creating applications and tools that ease the workflows of business professionals. Oftentimes these applications are not used in the workforce because IT is the gatekeeper and security is always a top of mind concern. However, today’s savvy workforce demands applications and tools that help them increase productivity—work faster, smarter and better.
In fact, a Forrester report released in July 2009 indicates that from 2004 to 2009 Internet usage per week increased 117 percent. The report also reveals that although the number of hours per week a person spends on the Internet remains stagnate (12 hours/week), engagement with the online channel has deepened. The shift stems from individuals’ current use of online applications and solutions for just about everything in their personal lives – photo sharing, uploading videos, online shopping etc.
Since the inception of the term ‘cloud computing,’ there have been dark clouds surrounding it. The infrastructure, platform and terminology that go along with each model—public, private and hybrid—can make understanding the differences between the platforms difficult. It’s not so much the technology, but determining which platform will provide the best resources at the lowest cost that poses a challenge.
Understanding which cloud offerings best fit a company’s business approach and workflow requires detailed analysis. Need scalable IT services without hardware or software costs? If so, then public clouds might be best. Have sensitive data that requires specific security measures? Then perhaps you should consider private cloud platforms. And hybrid models can be employed if a company has need for both scalability and security. Because cloud computing is not a one size fits all solution, companies need to determine when
Find out why these companies made a commitment to using enterprise social networking to build better products and how what they learned can help you. By using Enterprise 2.0 tools, they blended the line between internal and external collaboration and increased their commitment to customers to be transparent, responsive and accountable .
One part salesforce.com, one part Amazon Web Services and one part Google Enterprise – what’s the perfect cloud concoction for your business? Now that enterprises can run their entire operations in the cloud, this session will explore how organizations can align business strategy with IT by mixing the best parts of the cloud.
Company executives now know that there is something inherently valuable about providing collaboration and social tools to workers but concerns about adoption still delay large scale roll-out . This session will examine functionality that can be built into solutions that remove this hurdle and drive usage to accelerate business benefits.
You know there is valuable data in your enterprise. As technology enables you to move it to the cloud, providing tools to find the right data at the right time seems daunting. This session will explore how feed systems solve this problem and how to incorporate them into your environment.
While China and India (and even Brazil) have become global IT outsourcing hubs, Chile, with its 500+ local IT companies, is quickly emerging to become a key player and important nearshore destination for U.S. companies.
During a recent speech, Chile’s president, Sebastian Pinera, commented that the country’s future growth is largely dependant on their rapidly expanding IT community. In addition to having full government support, Chile offers a nearshore advantage, unlike China and India, of working within the same time zone. This benefit allows companies in Chile and the U.S. to fully optimize their working relationship, enabling better team integration, easier and more direct communication and faster response time making speed to market much easier.
Chilean IT companies provide a unique opportunity for U.S. companies to outsource their IT processes while remaining on the same page (and time zone), offering very competitive prices and delivering
As CIO's become the central figure in the adoption of SaaS and Cloud Computing, the key criteria and requirements of these solutions expand. Core to this expansion is the notion of cloud integration. Boomi CTO, Rick Nucci, will provide insight on how the CIO can best:
Ensure appropriate levels of visibility and governance are in place as data transcends cloud and on-premise environments
Centralize development and maintenance of disparate application and cloud integrations to avoid "enterprise spaghetti code"
Balance future investments between traditional middleware and an integration cloud
Attain integrated benefits of an ERP "Suite" while using best of breed cloud and on-premise applications
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