Benchmarking the Customer Experience – How Enterprises Can Measure Success
Posted By KMossbarger at 07/12/2010 01:32 PM CDT
If you selected 'Other', tell us your proposal topic Session Description (50 word limit) How can enterprises measure call center customer experiences? Customers contacting the call center want to |
When There’s a Crisis: The Growing Importance of Scalable Social Media Channels
Posted By admin at 07/09/2010 07:49 AM CDT
If you selected 'Other', tell us your proposal topic Session Description (50 word limit) Social media has become a critical channel for organizations to plan and communicate with customers in times |
Social (Media) CRM Marketing
Posted By dcoran at 06/02/2010 10:59 AM CDT
If you selected 'Other', tell us your proposal topic Session Description (50 word limit) While most companies are still busy figuring out how to use conventional CRM, a new and parallel form of CRM |
